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  1. #1
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    Anyone have any problems ordering from the site EVHGEAR.Com ?
    I always order from Jeff but my wife did it this time.
    I ordered the Red Dtuna .
    It's paid for but I have received no emails and every support number on the site and the email addresses are not working.
    I call killer Merch but can not get in touch with a person.
    Any help would be appreciated.

    GET READY TO GET READY...
    WHAT IS UNDERSTOOD NEED NOT BE DISCUSSED

  2. #2
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    Sorry to hear that. We, at Van Halen Store, have been kicking ass. The majority of orders go out within 1 business day (and often the same day). Even though we're super busy, we're totally caught up with orders. We email your tracking number when shipped, and if you need to get ahold of us, you can always call me at the # below, or just email, and get a response.

    It's funny... when I started VH Store 25 years ago, most "mail order" companies quoted "6-8 weeks" or "4-6 weeks" as the shipping time. My, how things have changed. More and more now, people want everything shipped immediately. Roger that! We get it. We're happy and proud to serve you.

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    Quote Originally Posted by mikehunt5150 View Post
    Anyone have any problems ordering from the site EVHGEAR.Com ?
    I always order from Jeff but my wife did it this time.
    I ordered the Red Dtuna .
    It's paid for but I have received no emails and every support number on the site and the email addresses are not working.
    I call killer Merch but can not get in touch with a person.
    Any help would be appreciated.

    GET READY TO GET READY...
    Call you credit card company and cancel the order based on what's happening (no confirmation or contact available)

    Then order from Jeff
    Cabo x 25
    Van Halen x 11
    Sammy x 20+
    DLR x 2

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  5. #4
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    If you order within 2 hours, it ships today. And FYI, our cutoff for delivery before Christmas is to order by Friday 4pm EST. (Select Priority Mail, or, if your order is $84 or more, with our Free Shipping option to receive it before Christmas).

    Each year, we can't believe how many Van Halen presents are sitting under the trees out there!

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    Quote Originally Posted by Jeff Hausman View Post
    If you order within 2 hours, it ships today. And FYI, our cutoff for delivery before Christmas is to order by Friday 4pm EST. (Select Priority Mail, or, if your order is $84 or more, with our Free Shipping option to receive it before Christmas).

    Each year, we can't believe how many Van Halen presents are sitting under the trees out there!
    I usually do order from you . But my wife said you didn't have the red Dtuna.
    Not sweating now.

    GET READY TO GET READY...
    WHAT IS UNDERSTOOD NEED NOT BE DISCUSSED

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    Do you guys have Amazon Prime? Itís on Amazon for $39 and free shipping. And they have it in stock.

    I use Amazon for everything if I can at this point.
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  10. #7
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    Quote Originally Posted by Jeff Hausman View Post
    Sorry to hear that. We, at Van Halen Store, have been kicking ass. The majority of orders go out within 1 business day (and often the same day). Even though we're super busy, we're totally caught up with orders. We email your tracking number when shipped, and if you need to get ahold of us, you can always call me at the # below, or just email, and get a response.

    It's funny... when I started VH Store 25 years ago, most "mail order" companies quoted "6-8 weeks" or "4-6 weeks" as the shipping time. My, how things have changed. More and more now, people want everything shipped immediately. Roger that! We get it. We're happy and proud to serve you.
    She ordered on the 10th . Got a confirmation email but hasn't got an email from them saying it has shipped.
    Most likely be here after Xmas.
    Lesson learned.
    My concern was the support for merchandise not gear the # and email are out of order
    The # is a different supply company.
    The email give a deamon.
    Called killer merch which we found out is the company cannot get a person.
    Dead ends everywhere...
    When we ordered from your store I always got a person when we had to call...

    GET READY TO GET READY...
    WHAT IS UNDERSTOOD NEED NOT BE DISCUSSED

  11. #8
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    Quote Originally Posted by Brett View Post
    Do you guys have Amazon Prime? Itís on Amazon for $39 and free shipping. And they have it in stock.

    I use Amazon for everything if I can at this point.
    Wife said she gonna wait it out a week or two.
    We get so much delivered from Prime the delivery drivers know us by name...

    GET READY TO GET READY...
    WHAT IS UNDERSTOOD NEED NOT BE DISCUSSED

  12. #9
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    Quote Originally Posted by mikehunt5150 View Post
    Wife said she gonna wait it out a week or two.
    We get so much delivered from Prime the delivery drivers know us by name...

    GET READY TO GET READY...
    Haha us too!
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  14. #10
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    Quote Originally Posted by mikehunt5150 View Post
    I usually do order from you . But my wife said you didn't have the red Dtuna.
    Not sweating now.

    GET READY TO GET READY...
    Sorry to say she was mistaken about that. We haven't run out of any color of the D-tuna in years. We've had a bunch all year. And every single item on our website is in stock. All 350 or-so items.

    Quote Originally Posted by Brett View Post
    Do you guys have Amazon Prime? Itís on Amazon for $39 and free shipping. And they have it in stock.

    I use Amazon for everything if I can at this point.
    Well, that's a good deal. But FYI, our price for D-tunas is $37.95, and you get free shipping IF you buy $84 or more (during December only).

    Other benefits of ordering from a family-run company instead of Amazon is, well, it's a family-run company instead of Amazon. And you actually get it when you should. (I order lots of things from Amazon via Prime too, and they are very often late by one or two days. And I tell my friends when we complain about Amazon, when they are late THAT often, they surely know it, so I would say they're actually lying, not guaranteeing you anything. lol.

    Also, with Amazon you pay tax. With Van Halen Store, and other smaller business, you don't.

    So just remember that Amazon is not always the best option for everything.

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  16. #11
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    Jeff it is just the most convenient option for most stuff. And the prices are usually good.

    Iím all for supporting small business, I spent my whole career selling advertising to small businesses. But sometimes you just want something thatís quick and convenient.

    Iím not talking about Van Halen merchandise. Obviously people should get Van Halen merchandise from you if they can. But Iím pretty sure youíre not selling household items yet.
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  18. #12
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    Quote Originally Posted by Brett View Post
    But I’m pretty sure you’re not selling household items yet.
    No interest in that.

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    I just ordered some VH Christmas-related items from Jeff's site on Wednesday, very smooth process. I had to chuckle when I came across this thread because I was looking around various sections of his site and I did see the Red D-Tuna available. And I'm another huge Amazon Prime user for just about anything. I hate the idea that I'm undermining brick and mortar, but it's just so damn convenient. Lately I'm finding that they ship a number of items in a single day rather than two days for Prime. I have a complex life with a 21 year old Autistic son and I work a lot of hours in a IT job, from my home office thankfully. Prime just works for me for most things. I began using Amazon in 1999 I believe (should have bought stock!), and for a number of years it was just music and books. Now it's anything, including toilet handles to replace broken ones. Sure I know where they're located at Lowe's, but that trip is over an hour that I could spend with my family.

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    I usually order from Target or do eBay.

    eBay has some sick deals, on pretty much anything you want.
    Graver, Walking Ed, refugee from CVH & proud tone chaser...

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    Yeah Amazon got really really smart and just started selling everything which is just a brilliant strategy. They beat everyone to the punch.

    I want to support brick and mortar local stores and local businesses too, but Amazon is so fucking convenient now and the prices are usually very competitive. Itís just hard to say no to.

    Like yesterday I needed a shower door guide for my shower, and I just popped on there for $5 and I had it today. Something so off the wall. I didnít have to bother going out to Home Depot for $5 and I got the one that I wanted in the click of a button. Sure if I needed it that minute I wouldíve gone out to Home Depot, but I could wait the day. And normally I can.
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