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  1. #46
    Good Enough ScottyBHarris's Avatar
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    Favorite VH Album

    VHII
    Favorite VH Song

    Light up the Sky
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    10.18.19 @ 03:50 AM
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    Quote Originally Posted by Jeff Hausman View Post
    Hi Scotty, I'm so sorry about not getting back to you. Of course VH Store is still in business. I will get that shirt out to you today. I'm embarrassed by what happened with your order.

    Please forgive meÖ The reason why your order didn't get resolved yet is because we have actually never been this busy, other than during the Christmas seasons, and I wasn't quite prepared for it. I just hired another full-time employee, Tyler, who is great.

    Believe it or not, 2018 is actually the busiest year in our 25 year history!! I cannot believe that this year is busier than 2012, and 2015, which are our previous two biggest years. We have been doing a great job getting the orders out quickly, but as you can see, fallen a bit behind with answering some emails, such as yours. I am hoping to get caught up with all the emails over this week, and this weekend.

    Anyway, look for your tracking number to be emailed to you soon. And I'll throw in a couple small freebies. Sorry again for the delay, and thanks for your patience.
    Thanks Jeff! I got the email (my wife did actually). Thanks for the freebies.

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  3. #47
    Good Enough Railrunner130's Avatar
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    10.17.19 @ 02:30 PM
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    It would appear that Jeff does more to promote and keep VH alive than the band members.... Thanks for embracing that task Jeff.

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  5. #48
    Little Dreamer DJ Gruno's Avatar
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    06.28.19 @ 06:45 AM
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    Quote Originally Posted by Jeff Hausman View Post
    Hi Scotty, I'm so sorry about not getting back to you. Of course VH Store is still in business. I will get that shirt out to you today. I'm embarrassed by what happened with your order.

    Please forgive me… The reason why your order didn't get resolved yet is because we have actually never been this busy, other than during the Christmas seasons, and I wasn't quite prepared for it. I just hired another full-time employee, Tyler, who is great.

    Believe it or not, 2018 is actually the busiest year in our 25 year history!! I cannot believe that this year is busier than 2012, and 2015, which are our previous two biggest years. We have been doing a great job getting the orders out quickly, but as you can see, fallen a bit behind with answering some emails, such as yours. I am hoping to get caught up with all the emails over this week, and this weekend.

    Anyway, look for your tracking number to be emailed to you soon. And I'll throw in a couple small freebies. Sorry again for the delay, and thanks for your patience.
    I emailed about the board shorts size exchange and you replied once, but I haven't gotten a return reply to my response. It's been a few months.

  6. #49
    Atomic Punk japeape's Avatar
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    10.17.19 @ 08:35 PM
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    I ordered a second copy of the new VH Live Japan book, and Jeff sent me a beat
    up copy of 16 magazine from 1982!
    Graver, Walking Ed, refugee from CVH & proud tone chaser...

  7. #50
    Atomic Punk RRvh1's Avatar
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    10.18.19 @ 02:00 PM
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    Just wondering if anyone else has noticed this on their phones? I wanted to pick up three bottles of Mad Anthony's Fiery Mustard, which comes out to about $30.00. With exchange it's closer to $40.00. Fair enough...

    But the only option I get for shipping on my phone is Global Expedited, or whatever, for like $60.00.... Closer to $80.00 with currency difference! That's a fair chunk of change for some mustard! I seem to recall different shipping options from the VH Store, and I don't need it to arrive in three days etc.

    Hell, I've had an electric guitar shipped from the States for $14.00.
    Not a slur on Jeff or the store, just wondering if anyone else has noticed this?
    "There's too many people on this basketball that's floating around the sun, who are too afraid to allow themselves to FEEL" - Edward Van Halen
    "Van Halen was never about the singer..." - A very wise fan.
    "Embrace the past. Live in the moment but keep your eyes on the future, and keep on moving forward..." - Richie Sambora

  8. #51
    Atomic Punk Dave's Dreidel's Avatar
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    10.18.19 @ 02:02 PM
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    Must be Canada's Mustard Tariffs.
    If I don't respond to you it means I have you on ignore, which means you are a douchenozzle.

    Emperor Brett - "I can't believe you guys are analyzing song-by-song Van Halen III? What next, analyzing the script of Stroker Ace looking for some shred of Citizen Kane?"

    David Lee Roth did the impossible. He made Van Halen better. Deal with it!

    A man's rights rests in three boxes: the ballot box, the jury box, and the cartridge box

    Hurricane Halen - Let's all gingery touch our sword tips!!!

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  10. #52
    Good Enough Hired Gun's Avatar
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    11.22.18 @ 11:50 AM
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    Quote Originally Posted by Dave's Dreidel View Post
    Must be Canada's Mustard Tariffs.
    2018, the year of the Boomerang

  11. #53
    Good Enough Jeff Hausman's Avatar
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    10.18.19 @ 07:22 AM
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    Quote Originally Posted by DJ Gruno View Post
    I emailed about the board shorts size exchange and you replied once, but I haven't gotten a return reply to my response.
    Hi DJ, I apologize if I dropped the ball on this. Please call me at 623-266-3955, or me email me at sales@vanhalenstore.com, and I will look into this and get this resolved immediately.

  12. #54
    Good Enough Jeff Hausman's Avatar
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    10.18.19 @ 07:22 AM
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    Quote Originally Posted by RRvh1 View Post
    Just wondering if anyone else has noticed this on their phones? I wanted to pick up three bottles of Mad Anthony's Fiery Mustard, which comes out to about $30.00. With exchange it's closer to $40.00. Fair enough...

    But the only option I get for shipping on my phone is Global Expedited, or whatever, for like $60.00.... Closer to $80.00 with currency difference! That's a fair chunk of change for some mustard! I seem to recall different shipping options from the VH Store, and I don't need it to arrive in three days etc.

    Hell, I've had an electric guitar shipped from the States for $14.00.
    Not a slur on Jeff or the store, just wondering if anyone else has noticed this?
    I think what happened is that you must've had more items in your shopping cart than you realized. Those bottles of hot sauce are heavy, and weigh over one pound each. So with three bottles, plus the weight of the box, you'd be at almost four pounds, but you would still get two shipping options, the cheapest of which would be just under $30.

    And I know that's not cheap, but we don't mark it up at all… that’s the cheapest way for us to ship to Canada. And of course, the weight of your package is everything. A lightweight shirt would only cost less than $10. (But two lightweight shirts, or one heavier shirt, would be about $5 more. That's how fast the cost goes up).

    For orders shipped with the USA, likewise, we charge what it cost us to ship, but you can max your shipping cost out at $9.95 now, no matter how big or heavy your order is.

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  14. #55
    Good Enough ScottyBHarris's Avatar
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    10.18.19 @ 03:50 AM
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    Got my T-Shirt (plus awesome freebies) from Jeff today! Thanks Brother Jeff! We appreciate ya!

    VIVA Van Halen!

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  16. #56
    Atomic Punk RRvh1's Avatar
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    Quote Originally Posted by Jeff Hausman View Post
    I think what happened is that you must've had more items in your shopping cart than you realized. Those bottles of hot sauce are heavy, and weigh over one pound each. So with three bottles, plus the weight of the box, you'd be at almost four pounds, but you would still get two shipping options, the cheapest of which would be just under $30.

    And I know that's not cheap, but we don't mark it up at all… that’s the cheapest way for us to ship to Canada. And of course, the weight of your package is everything. A lightweight shirt would only cost less than $10. (But two lightweight shirts, or one heavier shirt, would be about $5 more. That's how fast the cost goes up).

    For orders shipped with the USA, likewise, we charge what it cost us to ship, but you can max your shipping cost out at $9.95 now, no matter how big or heavy your order is.
    I appreciate the reply, Jeff!
    As a repeat VH Store customer, I wasn't trying to come across in a mean way, just asking if others here had the same issue when trying to order via cell phone internet.

    I understand the currency difference and that weight obviously affects shipping costs, yet only seem to get one option on my phone, whereas had others when logging in on a laptop... No biggie.

    Again, thanks for the reply, and I will definitely be ordering from you before long!
    Cheers from Canada.
    "There's too many people on this basketball that's floating around the sun, who are too afraid to allow themselves to FEEL" - Edward Van Halen
    "Van Halen was never about the singer..." - A very wise fan.
    "Embrace the past. Live in the moment but keep your eyes on the future, and keep on moving forward..." - Richie Sambora

  17. #57
    Top Of The World
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    10.17.19 @ 06:41 PM
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    Quote Originally Posted by RRvh1 View Post
    I appreciate the reply, Jeff!
    As a repeat VH Store customer, I wasn't trying to come across in a mean way, just asking if others here had the same issue when trying to order via cell phone internet.

    I understand the currency difference and that weight obviously affects shipping costs, yet only seem to get one option on my phone, whereas had others when logging in on a laptop... No biggie.

    Again, thanks for the reply, and I will definitely be ordering from you before long!
    Cheers from Canada.


  18. #58
    Sinner's Swing! cabomiro's Avatar
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    10.18.19 @ 12:08 PM
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    Quote Originally Posted by RRvh1 View Post
    I appreciate the reply, Jeff!
    As a repeat VH Store customer, I wasn't trying to come across in a mean way, just asking if others here had the same issue when trying to order via cell phone internet.

    I understand the currency difference and that weight obviously affects shipping costs, yet only seem to get one option on my phone, whereas had others when logging in on a laptop... No biggie.

    Again, thanks for the reply, and I will definitely be ordering from you before long!
    Cheers from Canada.
    I ordered 3 bottles and with shipping it ended up costing me over $30.00 per bottle after $ exchange. Needless to say that will be the last time ordering these
    Cabo x 25
    Van Halen x 11
    Sammy x 20+
    DLR x 2

  19. #59
    Little Dreamer DJ Gruno's Avatar
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    06.28.19 @ 06:45 AM
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    Quote Originally Posted by Jeff Hausman View Post
    Hi DJ, I apologize if I dropped the ball on this. Please call me at 623-266-3955, or me email me at sales@vanhalenstore.com, and I will look into this and get this resolved immediately.
    Follow-up: thanks for the call and resolving this. Awesome customer service, Jeff!! Thanks!

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  21. #60
    Good Enough vaijuju's Avatar
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    10.18.19 @ 12:56 PM
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    http://www.vhnd.com/2018/10/27/carri...n-halen-store/








    In case your confused as to why I am having a #VanHalen birthday.... this is a photo of my bed room wall in the 80’s. Revisiting my teenage fantasies makes me feel young again. Got to get my kicks somehow at my age
    Last edited by vaijuju; 10.27.18 at 11:05 PM.

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