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  1. #1
    Atomic Punk
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    Default Booze + Disneyland = Pepperspray



    Disney Resort officials released a statement saying the booze-fueled incident next to the Tower of Terror Saturday was "uncharacteristic" for the California Adventure theme park in Anaheim.

    The Mouseketeers are right about this: no characters in costumes were involved . . . only costumed cast members were.

    Disney also praised the actions of guests who stepped in--and sat on--Glenn Horlacher to assist cast members before park security officers arrived.
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  2. #2
    Gird your loins Daisy Hill's Avatar
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    that place is ghetting just like Chucky Cheese

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    Good Enough vcooper3's Avatar
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    Quote Originally Posted by Daisy Hill View Post
    that place is ghetting just like Chucky Cheese
    Yeah, I've seen reports of numerous incidents across the US where intoxicated patrons started fights at Chuck E. Cheeses. Probably over stupid stuff like wanting a turn for their kids on a game.

  4. #4
    Atomic Punk LLFHS's Avatar
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    Quote Originally Posted by Daisy Hill View Post
    that place is ghetting just like Chucky Cheese
    Daisy,
    I live three miles from the place and as such visit quite a bit. This type if incident is extremely rare. Security is usually very quick to respond and very omnipresent in the parks. Anaheim PD also has a very visible presence in and around the entire resort.
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    Atomic Punk
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    They should just offer this as part of the Disneyland experience.

    If you think about it, for what you pay to get in compared to how much time you stand in line vs how many rides you end up going on, then getting pepper sprayed might be the highlight of your visit.
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  6. #6
    Atomic Punk LLFHS's Avatar
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    Well, they don't call it pepper spray there. It's "pixie dust".






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  7. #7
    Atomic Punk lovemachine97(Version 2)'s Avatar
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    Quote Originally Posted by LLFHS View Post
    Daisy,
    I live three miles from the place and as such visit quite a bit. This type if incident is extremely rare. Security is usually very quick to respond and very omnipresent in the parks. Anaheim PD also has a very visible presence in and around the entire resort.
    This. I am there about twice a month, and I am man enough to admit I sometimes visit the Disney fansite boards that mirror this place. This is really, really rare.

    One thing to keep in mind is that Disney California Adventure serves alcohol, but I would imagine that they are trained not to over serve (you can't get it from that many places where you don't have to stand in line forever to get it). DCA even has a yearly wine and food festival where they have beer tasting right in the park and this has never happened as far as I know.

    We don't know that the man is drunk, though, I am just guessing. What is most surprising is that the Twilight Zone Tower of Tower is right next to, I believe, two gates that lead to "cast member's only" areas, so it makes you wonder why only one security person was there.

    My guess? DCA attendance is low right now. Half of it is walled off and under construction for the $1 billion+ renovation, and the grand reopening isn't until June at the earliest. That means that Disneyland is where most of the action is at this point, and most of their security is probably focused there. That might change now, however. Besides, DCA will be nutso when Carsland (it's gonna be pretty damned awesome) and the new Buena Vista St./Carthay Theatre open (think Disneyland from Main St. to the castle) finally open. May as well start getting your security going over there too.

  8. #8
    Atomic Punk LLFHS's Avatar
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    ^ It's been theorized that the aforementioned construction walls and subsequent re-routing of crowds and resources may have slowed down response time. But like I said, it's a theory.

    Could very well be that security was concentrated on the entrances seeing as this past weekend when the incident took place was the President's Day weekend. That being said, I didn't set foot near the place this weekend except to ride my bike down West Street and past the Convention Center.
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    Atomic Punk lovemachine97(Version 2)'s Avatar
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    Quote Originally Posted by LLFHS View Post
    ^ It's been theorized that the aforementioned construction walls and subsequent re-routing of crowds and resources may have slowed down response time. But like I said, it's a theory.

    Could very well be that security was concentrated on the entrances seeing as this past weekend when the incident took place was the President's Day weekend. That being said, I didn't set foot near the place this weekend except to ride my bike down West Street and past the Convention Center.
    That makes sense. Something tells me they will address whatever led to this. Disney is pretty incredible at reacting and tweaking in response to incidents, issues, and feedback.

  10. #10
    Baluchitherium
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    I'm not sure which was worse: The impaired guy, or the group of dullards involving themselves in something that's none of their business.
    Posted from yo' mama's house.


  11. #11
    Atomic Punk LLFHS's Avatar
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    Quote Originally Posted by VegasVic View Post
    I'm not sure which was worse: The impaired guy, or the group of fucking attention whores looking for their 15 minutes of fame to cash in on involving themselves in something that's none of their business.
    Fixed.
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  12. #12
    Gird your loins Daisy Hill's Avatar
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    Quote Originally Posted by LLFHS View Post
    Daisy,
    I live three miles from the place and as such visit quite a bit. This type if incident is extremely rare. Security is usually very quick to respond and very omnipresent in the parks. Anaheim PD also has a very visible presence in and around the entire resort.

    I was joking ..hence the word "ghetting"

    I have never been to the Anaheim park, but I've been to the Orlando park...oh probably dozens of times..........what I find amazing is that on News Years Eve you can go to that place ...huge crowds....and have no problems at all....

    partially it's the park service, but it's also the mindset of the people going there...for the most part they respect it as a family place

    but then you can go back to the park the next morning and if you find one streamer or a tiny bit of confetti left over on the street, it's rare. I really don't know how they manage to get that all cleaned up

    I've always been intrigued by the behind the scenes and under the surface part of that park


    but you have to admit, that civility everywhere in society...from the roads to the schools, to city council meetings., to the church parking lot, even, has taken a drastic step in the wrong direction

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  13. #13
    Atomic Punk lovemachine97(Version 2)'s Avatar
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    I think there's always been a percentage of idiots. But now everyone has a camera in their pocket and can upload to YouTube in seconds. Might this have happened at Disneyland Resort once before? Sure--in 1973, or 1994, or some other time before this.

    My first inclination is to go in the other direction of a crazy (perhaps drunk) man that is getting pepper sprayed. For many, though, it seems they want to get involved and/or film it.

    Disney is a 24-hour, well-oiled machine. It's amazing all the streamers and confetti that go off during a parade and within seconds of it ending there are several people with huge, square vacuums picking it all up. All of those horses that carry people in carriages around Main St.--I have seen horse poop ONCE in my lifetime before and now as an Annual Passholder. From what I understand, the place is basically deep cleaned every single night. They have secret medical and security people that supposedly come from nowhere to deal with stuff like in this thread or emergencies. That's why this is so surprising.

    I think there's two things at work here: 1) it's a family-oriented place. It's not thrill rides, for the most part. Even Space Mountain doesn't even hit 40 mph. Most riff raff aren't going there to ride Indiana Jones, Snow White Dumbo, Pirates of the Caribbean. 2) It's freaking expensive. That eliminates riff raff in combination with the first part.

  14. #14
    Atomic Punk LLFHS's Avatar
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    An internet columnist named Al Lutz who apparently reports on all things Disney posted a few more details about what happened before, during, and as a result of the video:

    The now-infamous YouTube video of the drunk man being pepper-sprayed by Disneyland Security in front of Tower of Terror didn’t just have the online fan community buzzing, it had the entire Resort talking from the hourly Cast Members that witnessed it on Saturday afternoon right on up to the TDA executives who went into damage control mode on Sunday evening.

    Obviously there has been the occasional unruly drunk in the parks for decades, and worse scenarios have played out over the years with hundreds of millions of people visiting Disney theme parks around the world. That said, this particular incident was certainly unfortunate for all involved. But after gathering the facts over the last few days, it’s a situation that was created by a perfect storm of bad luck, a delayed call for help, and some boneheaded policy decisions.

    The incident as seen on the YouTube video is really just the tail end of a longer scenario, and something front line Cast Members often deal with nowadays. The disgruntled park guest, who reeked of alcohol, was in the park alone on Saturday. He had received a Guest Assistance Card (GAC) for a disability from the Guest Relations desk, but he had received a lesser stamp on his pass that didn’t allow him immediate boarding at DCA’s fully accessible queues and attractions. When the man tried to use his GAC at Tower of Terror, the Cast Member at the gate told him that the queue was fully accessible and that he would need to enter the lengthy Standby line or get a Fastpass and return later. The message that he needed to wait in line, even with his GAC, set him off and he began using profanity and demanding to be let on the ride immediately. The Attraction Lead was summoned to the front gate to help, and the Lead had the same problem calming the man down, and it was the Lead who called for Security to respond.

    When the lone Security officer responded, practically the last available Security officer on that side of the park on that very busy holiday weekend at the same time that two paramedic runs were tying up other Security officers in nearby areas of DCA, the situation didn’t improve. The man refused to calm down, and only seemed to become more agitated at the sight of the uniformed Security officer approaching. The situation quickly turned physical, and that’s about the time when the nearby visitors with the camera began taping the incident.

    The video mostly speaks for itself, but where the Security officer made his one mistake in the heat of the moment was in not calling for backup immediately upon his arrival with a visibly troubled individual. Not until after the pepper spray had been used several times did the Security officer call for additional backup, and you can see the officer go for his radio for the first time at about the 2:00 mark in the video. Also at about the 2:00 mark in the video the Tower Attractions Lead was calling for backup from his managers on the Attractions radio channel which is separate from the Security channel, and Hollywood Land Attractions Leads and managers who heard the frantic radio calls began heading to the Tower area immediately.

    Additional Security officers arrive at about the 3:00 minute mark on the video, roughly 60 seconds after the first officer finally made his radio calls for backup. It’s also at the 3:00 minute mark, with additional Security and some good Samaritans stepping forward from the crowd and finally controlling the man on the ground, that the Attractions Cast Members turn their attention away from the violent man and quickly move into crowd control mode to help clear the area. The 3:00 mark is also when backup Leads and managers from around Hollywood arrive and begin controlling the crowd. Just a few moments after the video concludes is when additional Security management and some of the Anaheim police officers that are always on property arrive from the backstage gate next to Tower of Terror. The response time for all that extra help begins to arrive and leap into action within 60 seconds, but unfortunately those calls weren’t made until two minutes after the video begins.

    While the video can be painful to watch as it seems like an eternity until help arrives, the help is delayed primarily because the Cast Members involved spent the first two minutes of the video dealing with a very disturbed individual before realizing this was something they would need a lot of help with. Of course the Monday morning quarterbacks can comfortably say they would have deflected the punches and called for backup simultaneously, or done a dozen things differently and far more effectively, but in defense of the CM’s the situation was volatile and rapidly changing over just two or three minutes.

    The video also sheds light on just how inadequate Disney’s current training is for scenarios like this. The Attractions Cast Members involved on the video, one of whom was the Lead for that E Ticket ride, go out of their way to stand back and let the man become violent, just as they are trained to do. Disney’s training, while often vague regarding emergency situations, expressly forbids any Cast Member from touching a guest no matter how violent or threatening he or she may be. The Attractions Cast Members are doing exactly as they were trained in the first few minutes of the video by simply allowing the man to spiral into violence and physical abuse. However, when the CM’s begin to touch the man and help the Security officer restrain him, they were then violating Company policy and put themselves at risk for disciplinary action or termination. Luckily, this video went viral and Anaheim management knows full well they can’t fire or discipline the Cast Members involved now, and so far none of the Cast Members involved have received discipline even after being interviewed at length by Disney’s Security Special Services investigative department this past weekend.

    The second issue involves the use of the pepper spray. That is not something Disney provides for its Security Cast Members, nor does it encourage its use. However the Walt Disney Company has a policy on the books that allows any employee to carry pepper spray on their person at any time they are on Disney property. The policy was originally created mainly for women carrying pepper spray in their purse, but the Security Cast Members took advantage of it and many began working their shifts with pepper spray clipped to their belts. Disney’s legal department in North America, afraid to put too much definition around the policy as a defensive measure against potential lawsuits, gave the de facto green light to the practice by Security officers several years ago. So instead of equipping the Security Cast Members with a quality pepper spray product and training them on its proper and appropriate use, the legal department’s unwillingness to address the issue has led to many CM’s carrying pepper spray and using it to varying degrees of effectiveness on unruly park visitors. And in the age of the iPhone, such an ugly confrontation can be up on YouTube and go viral within hours.

    You would think this modern age would encourage Disney to beef up their training against physical attacks on Cast Members, but instead the company has done the opposite and provided practically no training or information aside from the instructions to “don’t touch anyone and wait for help to arrive who will also not touch anyone.”
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  15. #15
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    Quote Originally Posted by lovemachine97(Version 2) View Post

    My first inclination is to go in the other direction of a crazy (perhaps drunk) man that is getting pepper sprayed. For many, though, it seems they want to get involved and/or film it.
    This is off topic, but speaking as someone with more than a dozen years experience in martial arts, walking away from that scene is the absolute smartest thing to do.

 

 

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