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  1. #1
    Atomic Punk ZeoBandit's Avatar
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    12.14.17 @ 05:57 AM
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    Default 911 calls not answered as operators take breaks together

    911 calls not answered as operators take breaks together, study shows
    Caller: "I just don't trust them"

    Friday, March 24, 2006; Posted: 12:01 p.m. EST (17:01 GMT)
    CHATTANOOGA, Tennessee (AP) -- Thousands of calls to Chattanooga's 911 call center have been going unanswered, according to records examined after a caller was unable to report a kitchen fire because three of four dispatchers were taking breaks at the same time.

    Stacey Hunter and her family members called 911 from her home phone and cellular phones Monday afternoon when the fire broke out, but the calls went unanswered. Finally, Artterius Bonds, and 14-year-old nephew, Quayshaune Fountain, ended up running a half mile to get help from the fire station. No one was hurt.

    "If they hadn't gone running, my house would have completely burned up," Hunter, 34, said as she stood in her scorched kitchen.

    Chattanooga Police Chief Steve Parks, who oversees employees of the Hamilton County Emergency Communications District, said the department was responsible for the unanswered calls.

    One dispatcher was taking calls and three others working the shift were taking a break, the chief said. He described the situation as an unacceptable failure of the 911 system.

    But records indicate the problem is more widespread.

    During one 10-month period, from January to October 2005, about 27,000 calls to city dispatchers at the 911 center went unanswered, police spokesman Tetzell Tillery said. Last month 20 percent -- about 2,000 -- of more than 10,650 calls placed were not answered, he said.

    Officials said the count includes numerous caller hang-ups and repeated calls.

    On Monday, records show there were 22 unanswered calls to the 911 service in the 27-minute period when the fire was burning. Six came from Hunter's residence.

    "You've got four people supposed to be dispatching and three people on break. I can't still digest that," Hunter said.

    Personnel shortage 'causing problems'
    Police said there are 68 communications positions, with two added in the last fiscal year, and the center needs 78 people to be fully staffed.

    The call center's oversight board said they would commission a study aimed at possibly reorganizing and consolidating call taking.

    The board chairman, Hamilton County Sheriff John Cupp, said "there is a shortage of personnel and a lot of times when there is a shortage of personnel you have problems organizing things."

    County commissioners and City Council members said unanswered calls were unacceptable and would be corrected. Sally Robinson, chairman of the Chattanooga City Council, said she did not realize so many calls were being missed.

    "We have a responsibility to staff it to a level that makes it work, 24-7," Robinson said.

    Not everyone agrees there is a staffing problem, however.

    Chattanooga Mayor Ron Littlefield said the 911 call center has the "resources they need" and should have had more people on when Hunter's call was not answered.

    The Tennessee Emergency Communications Board may ask to hear from representatives of the Hamilton County district if there is a problem with service, said Lynn Quistel, the board's executive director.

    But staffing issues are a local matter, she said. Local oversight boards determine staffing levels and are not required to provide backup rollover numbers.

    Bleeding man says no one came
    Patrick Halley, a spokesman for Washington, D.C.-based National Emergency Numbers Association, said there are more than 6,100 911 call centers across the country and there is "no national standard as far as how long it should take" to answer a call.

    The Chattanooga call center has had other problems.

    Hoyt Branham, who lives in northern Hamilton County, said that in October 2004 he severed an artery in his arm while working in his shop. He called 911 in Chattanooga, told them he was bleeding profusely and provided his location. But no one showed up.

    Branham, 70, said he was alone and getting weak, so he called neighbors and his daughter ended up taking him to the hospital. He said 911 operators later denied that he called, but a review of their recording equipment showed he did.

    "I just don't trust them," Branham said.
    "What we are dealing with here, is a complete lack of respect for the law" - Jackie Gleason, Smokey and the Bandit

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  2. #2
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    07.31.17 @ 10:58 PM
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    this is sick and disgusting that there are people who wont answer 911 calls. they should be put in jail as far as im concerned.

    and this happens all over the country too which is ridiculous. bush has to check this out, but wait he cant all the money is going to getting oil in iraq and distributing weapons throughout isreal and iran.

  3. #3
    Atomic Punk TheresOnlyOneWay's Avatar
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    11.30.17 @ 11:15 AM
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    Default

    Quote Originally Posted by RevolutionMan
    bush has to check this out, but wait he cant all the money is going to getting oil in iraq and distributing weapons throughout isreal and iran.
    Oh, good god.
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  4. #4
    Outta Space Cowboy Scotty's Avatar
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  5. #5
    Atomic Punk smithjc's Avatar
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    Wow if you can't rely on 911 for a backup, who to turn to? The police?

    And 3 people breaking at the same time is just plain crazy mismanagement.
    RIP - Classic Van Halen

    "A lot of people take Van Halen more seriously than we do." The Diamond One



  6. #6
    Eruption Junior's Avatar
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    Quote Originally Posted by smithjc
    Wow if you can't rely on 911 for a backup, who to turn to?
    Batman. Unless he and Robin decided to cut out early for a smoke in which case you're fucked.
    Last edited by Junior; 03.24.06 at 10:27 AM.

  7. #7
    Atomic Punk smithjc's Avatar
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    Well whatabout Spiderman? Or Superman?

    I swear that is very frustrating. Here at our clinic they tell us if they're closed or if it's an emergency, to please hang up the phone and dial 911.

    It's a Crazy World.
    RIP - Classic Van Halen

    "A lot of people take Van Halen more seriously than we do." The Diamond One



  8. #8
    Atomic Punk
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    Quote Originally Posted by RevolutionMan
    and this happens all over the country too which is ridiculous. bush has to check this out, but wait he cant all the money is going to getting oil in iraq and distributing weapons throughout isreal and iran.
    HONK! HONK!
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  9. #9
    Atomic Punk
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    05.31.14 @ 08:17 PM
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    Where I work we have a list of emergancy numbers.

    1. Police, non-emergancy

    2. Ambulance/EMT

    3. Fire Dept.

    4. Plumber

    5.911

    I've called for an ambulance twice. I've called the fuzz almost once a week since I've worked there. I've never called the fire dept....THANK GOD!

    911 is the "OH Shit!" number. If a weapon is seen, somebody's bleeding badley, a serious fight is going down or there is flame taller than my waist then 911 is called.

    At the police station, that 911 incoming call rings throughout the building. The cops all pause and listen (in Carmel, the 911 dispatch is routed through PD dispatch, 911 calls are automatically put on the speaker-system.) When a 911 call is made, everybody responds: police, fire and ambulance.

    Everybody should have the seperate numbers posted near their main phone or in an easly seen location. If you call the fire department a firefighter answers the phone, he/she's going to be a bigger help than the folks at 911 anyway.
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  10. #10
    Baluchitherium loveevhsince79's Avatar
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    The comments about needing more staff is ridiculous to mention during this conversation because being short staffed has nothing to do with managing the personnel on the job by rotating. There may be a need for more people but your not going to sell people when you can't manage the people you have properly.

 

 

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